Updated App: Version 2.0

As part of our vision to simplify and revolutionise payroll, we’ve focused on creating an enjoyable user experience and a payroll system that is easily accessible. The release of our mobile app in March this year meant that employees can now access their payroll from their phone at any time – they’re essentially carrying their payslips around with them wherever they go.

We’re happy to announce the release of Version 2.0 of the app, available to Android and iOS users. Version 2.0 includes more functionality which lets you:

  • Submit a leave request (employees)
  • View leave requests (employees and approvers)
  • Update leave requests with comments (employees and approvers)
  • Upload documents to leave requests (employees and approvers)
  • Approve or deny the request (approvers)
  • View leave balances (employees and approvers)

These updates to the app mean that processing leave is now even easier. Employees can log a sick leave request while in bed, or use their mobile phone to take photos of their medical certificate and upload it into the app. Approvers can then approve the request while sipping on their morning coffee.

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Not a SimplePay user but want your employees to have access to their payslips and leave from their phones? Unfortunately our app is only available to SimplePay users, but we offer a free 30-day trial for you to examine just how easy payroll can be with SimplePay. You can sign up for our trial here.

Team SimplePay

UI Tweaks for Profile Pages

We take our mission of simplifying payroll seriously! It’s why we believe that the small details matter. With that in mind, you may have noticed some slight changes to our user interface for profile pages, such as Companies, Billing and User Profile. These are the pages that you can access when clicking on the profile icon. 

We’ve made these changes so that you can more easily identify when you are working on your profile as opposed to within a specific company, eliminating any confusion around whether your changes will apply at a company or profile level. 

When working in a specific company, you’ll see the usual interface that you have come to know. When working on one of the profile pages, you’ll now see the following changes:

  • In the top left corner, you’ll now see the G-ref number for your profile or the page name, depending on which page you are on. The top bar has also changed to a darker colour to make it clear that you are working on the profile as a whole and not on a specific company.
  • The sidebar menu for the company that you were working in no longer appears. To return to the company, click on the link that says “Go back to <company name>” that appears in the top left corner next to the G-reference number of page name.

We hope you enjoy this small, but useful change to your user experience.

Not a SimplePay client but want a payroll software provider that cares about your experience? SimplePay offers a free 30-day trial that allows you to see just how easy your payroll experience can be. You can sign up here.

Team SimplePay

Employee Filtering Revamp

SimplePay has always taken a user-orientated approach to payroll. It’s why we focus on two things – building an outstanding product and providing quality customer support. In a nutshell, SimplePay is all about you – our clients! So when the requests came streaming in for an easier way to filter employers, we jumped right on it. Introducing our newly revamped employee filters.

Our new employee filters functionality gives you more options for filtering employees. Depending on what page you’re on, you can filter employees according to pay point, pay frequency or active / inactive status. All pages with filters also let you select employees individually or use the convenient search bar to find specific employees by searching for their name or employee number.

Filters have been added or revamped for the following:

  • Employee list (Under Employees)
  • Employee users (Under Employees > Self-Service)
  • The leave overview calendar (Under Employees > Leave Overview)
  • All bulk action options (Under Employees > Bulk Actions)
  • Bulk finalising payslips (under Pay Runs)
  • All reports (Under Reports)

Finding an employee or selecting only the employees that you need has never been easier! Go check it out and let us know what you think.

Not a SimplePay client but want a payroll system that is all about you, the user? The good news is that we offer a 30 day free trial that allows you to explore our system and see just how easy and stress-free payroll can be. Sign up is a breeze! You can find out more and sign up for a trial here.

Team SimplePay

New Process for Company Transfers

At SimplePay, the protection of your data and privacy is of utmost importance to us. With that in mind, we’re changing the way that we do company transfers. Our new 4-step process makes company transfers even more secure and gives you greater control over the process. 

Company transfers involve moving a company from one SimplePay profile to another. Transferring the company will change which profile owns the company on SimplePay and consequently which profile gets billed for the company.

It is important to note the following, which often causes confusion:

  • Ownership of a company on SimplePay is not necessarily related to the actual ownership of a business. When a new company is added to SimplePay, it belongs to the profile that the user was logged into when creating it. For example, a small business may be owned by an entrepreneur, but the company’s payroll is managed by an accounting firm. If the company was added to the accounting firm’s profile, the accounting firm is the owner of the company on SimplePay, even though they are not the owners of the registered business.
  • The need for company transfers must not be confused with the need for different users. If you need to give or revoke an individual’s access to a company, this can be done by adding or removing the individuals as users. (The exception being that you cannot remove the account owner i.e. the user with the email address used to create the profile that owns the company).

The following examples illustrate when company transfers are necessary:

  • A business’s payroll is managed by an accounting firm and the business now wishes to process their own payroll. The company on SimplePay would be transferred from the accounting firm’s profile to the business’s profile.
  • A business is sold. The previous owners should no longer have ownership of the company on SimplePay. The company on SimplePay would need to be transferred from the prior owner’s profile to the new owner’s profile.

If you have determined that a company transfer is necessary, you will need to follow our 4-step process for company transfers, which is outlined in the following help article:

Can I transfer a company to a different profile?

Not a SimplePay client but want to enjoy the benefits of secure payroll? Unfortunately our payroll system is only available to clients. The good news is that we offer a 30 day free trial and sign up is a breeze! You can find out more and sign up for a trial here. Come and experience the joy of stress-free payroll.

Team SimplePay

New Feature: End Service Checklist

You asked us for a way to help you remember to capture the necessary payslip items associated with employee terminations, and we’ve been listening. Introducing our newest feature: the End Service Checklist.

When ending an employee’s service on the system, there will now be a pop up if the employee:

  • has a savings balance that you need to pay out 
  • has a loan balance that still needs to be paid

If you are capturing the termination and the employee only has the last payslip as a draft (i.e. prior payslips have been finalised), you can click on each item in the checklist to open the system item where action is needed.

More information on these topics can be found in the following help articles:

Please note: Expansion of this feature is in our pipeline. At this stage, this new checklist only works for:

  • employees terminated individually, not in bulk.
  • positive balances (i.e. if an employee’s loan balance is a negative from repaying too much, then it will not appear on the checklist).

We hope this new feature is everything that you imagined it would be, and more!

If you need assistance with any of these payslip items, please contact us.

Team SimplePay

Automatic Logout Feature

We are happy to announce a new security feature as part of our ongoing commitment to protecting your data and helping you stay safe online. We already have the highest of security standards in place, and last year we introduced an optional 2-factor authentication feature to prevent access to your account if someone has your password. Now, our optional timeout feature allows you to choose how long the system can be left idle for before automatically logging you out of SimplePay.

With this new feature, if you forget to log out of SimplePay, the next person that uses that computer or electronic device will not have access to your account. This is especially beneficial to you if you share computers in the workplace, if you work on public computers or if you are concerned that someone will use your electronic device when you leave it unattended.

To access this feature:

  • Go to the Profile icon and select User Profile
  • Click on Lock screen after timeout
  • Select a timeout option:
    • If you select ‘Disabled’, you will not be logged out of the system, no matter how long a page has been left idle for.
    • If you select a time from the menu (e.g. ‘1 hour’), it means that the system will log you out if there has been inactivity for the time specified.
  • Click Save

Just another way that SimplePay is helping you take care of your sensitive employee data.

Team SimplePay

QuickBooks Integration Upgrade

As the year draws to a close, our holiday elves have been bustling behind the scenes to enhance your payroll experience, focusing on our QuickBooks integration. SimplePay integrates with both QuickBooks and Xero, allowing you to send your payroll information straight from SimplePay into your general ledger accounts with the click of a button. This means that you do not have to switch between systems to transfer information, saving you time and reducing the possibility of human error.

You’ll be happy to hear that our QuickBooks integration has been refined to give you an upgraded user interface and setup. These improvements will make the process easier to navigate and simpler to understand if you wish to integrate your payroll and accounting information.

If you have already integrated QuickBooks and SimplePay in the past, please note that you may be required to re-authenticate your account due to the work done behind the scenes.

For more information on integrating SimplePay with QuickBooks, head on over to our help page.

Team SimplePay 

New Live Chat Support

We’re making it even easier for you to get the support that you need with the introduction of our live chat functionality. When logging into the SimplePay system, a new icon now appears in the bottom corner that allows you to initiate a live chat with our friendly support team.

This means that you can start a chat from any area in the system while capturing payroll and get the answers that you need. To send our support team a message, simply click on the chat icon, type your message and press enter.

Please note that while we strive to minimise our response times, these may vary during peak times. If the chat indicates that the team will only be back tomorrow or Monday, please do not hesitate to send us a message and we will respond as soon as we return to the office. Alternatively, our comprehensive help site is also always available for more information.

If you have a longer query, you are of course still welcome to send this to our support team via email at [email protected]

We look forward to helping you!

Team SimplePay

We’re App Partner of the Year Finalists

SimplePay is delighted and proud to announce that we have been chosen as a finalist for the App Partner of the Year: South Africa for the Xero Awards taking place in March 2020. Xero is the leading cloud-based accounting software in the market and we are honoured to be recognised for our integration and synergy.

As SimplePay uses the same approach to Xero integration in all our regions, you can be assured that you are receiving the same quality features no matter what region you are in. We aspire to be finalists in all regions when these awards are announced in the future. 

A huge thank you to our wonderful team. Your dedication and commitment to making SimplePay the best cloud-based payroll system for our customers has made this possible. And of course, an even bigger thank you to our customers. Without your support, loyalty and feedback, we wouldn’t be what we are. We look forward to continuing to serve your payroll needs.

To find out more about SimplePay’s integration with Xero, head over to our help page here.

Team SimplePay

New Self-Service Features

We have been working on expanding our self-service functionality recently and are pleased to announce that we have added two new features. These changes allow you to disable different types of self-service requests (i.e. leave and / or info update requests). You’re now also able to hide leave balances for all or some of your leave types.

You can make these setup changes by navigating to Employees > Self-Service > Settings and then selecting either General or Leave from the drop-down menu.

To disable self-service request types, select General from the menu and select whichever types of requests you would like to disable for self-service. Once you’ve done this, self-service users won’t be able to submit any new requests for the type you disabled.

To hide leave balances, select Leave from the menu and uncheck the leave types for which you would like to hide the balances. After you’ve done this, self-service users won’t be able to see their leave balances for the specific leave type, but will still be able to submit requests.

We hope that these new features improve your payroll processing experience. 

For more information on how to make these changes, please refer to our help site pages here or contact our support team.

Team SimplePay