Remove Users

From the user management screen (accessed by going to the Profile icon ( ) > Manage Users), you are able to remove users’ access, either by deactivating or deleting them.

Filtering users by status

By using the Current Status filter in the top left of the screen, you can choose whether to show all users, inactive users only, or active users only.

Note that the "Active" option includes users for whom activation is pending, but it excludes de-activated users. This is particularly useful if you have a large number of de-activated users.

De-activate a User

Generally, users should be disabled, not deleted. This means they will no longer be able to access the system; it can be done by clicking on De-activate next to their details in the users list.

Delete a User

In specific circumstances, you may wish to delete a user instead of simply de-activating their access. This should be done only if the user has never actually worked on the system as deleting a user who was once active will cause audit logs to show “Unknown” instead of the user’s name. You can delete a user by clicking Delete next to their details in the users list.

Other Options

Rather than completely revoking a user’s access, you may want to simply edit the user’s role(s) and restrict their access, which you can do by following the steps in the relevant article below:

• Edit Roles
• Restricted Access